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Client Experiences

Question of the day:

     Q:  "So tell me, after you fix everything are all your clients dancing around for six months because everything works?"
     A:  "No, they usually just wonder why they didn't find my services four months earlier..."

I was in a client's office today, a doctor's office, removing something an employee had installed on one of his computers (the terrible search bar and associated pop-ups).  As my client was passing by on his way out to lunch he paused and asked me the following question:
     "You're not planning on moving away or anything, are you?"
     "No sir."
     "Good."  And with that he continued out of his office with a smile.

"See if you can perform a miracle..."
One of my clients had me fix his son's computer.  He also had an HP Pavilion which he said kept freezing up on him while running Windows, but it was still covered under warranty.  He took it to CompUSA.  He took it to Best Buy.  He took it to a small computer store in Princeton.  They were all authorized HP service facilities.  They replaced his motherboard.  They replaced his power supply.  Finally, after the small Princeton store kept it for three months, they gave it back to him because they could not fix it and they "do not do charity work."  So, he figured rather than scrap it he'd try to fix it himself.  He didn't have much luck.  He finally brought it to me and said "See if you can perform a miracle."

I examined the computer.  I put the back the original pieces the way they were supposed to be -- power supply etc..  I downloaded all the Microsoft XP updates (which had not been done).  It still froze.  So, through process of elimination, I discovered that the two CD drives that the computer contained had the tiny little jumpers placed on the incorrect pins.  To the computer, it meant that at some point while running, they both appeared the same (both were on cable select instead of configured as a "Master" and a "Slave"), it couldn't figure out the difference, so it froze.  I changed the jumper pins and voila!  It worked.  Total time was less than an hour.  I don't work miracles, but at least my client now has a computer that works.